1What we collect
Information you give us
- Your account: name, email, mobile phone, your city and state, what describes you (owner-operator, driver, dispatcher, driver recruiter…), the vehicle types you drive, and a scrambled copy of your password. We can't read your password.
- Your driver profile: equipment and vehicle, home ZIP code, service area, availability, years of experience, company name, MC / DOT numbers, insurance company and expiry date, and anything you add in your notes.
- Job applications: the openings you apply for, your name, phone, location, vehicles and whether you own, rent or lease them, any Walmart daily route city and daily rate you ask for, your message and, if you add one, your resume.
- Documents you upload: such as your W-9, certificate of insurance, driver's license and vehicle registration.
- Onboarding: the documents you upload on your onboarding page (vehicle photos, W-9, proof of insurance and a photo of your driver's license), your payment details (how you want to be paid, such as Zelle, Cash App or Apple Pay, the name on the account and the email, phone number or $Cashtag linked to it), and the agreement you sign online: your printed name, signature, company name, the date and time, your IP address and your emergency contact. We never ask for bank account numbers on the website. If you email us documents instead, our staff may add them to your account (marked “Added by LamazonLoads staff”). If our team sends you an onboarding email before you have an account, we keep your email address, the first name we used, which email we sent (and the Walmart route city), and when.
- Availability updates: the ZIP code, vehicle type, dimensions and availability you send to dispatch or support.
- If you worked with us before you had an account: our team may keep a record with your name, email, phone, city, vehicles, whether you finished onboarding with us, and private notes. When you sign up with that email and confirm it, the record joins your account. It's deleted when your account is deleted, or when you ask us.
- Messages: what you send through the contact form, the live chat, your Inbox or by email, and the messages our team sends to your Inbox (including whether you read them and whether they were emailed to you).
- Partner requests: when a business asks for a call: the contact's name, company, job title, email, phone, location, delivery volume, best time to call and message.
Information collected automatically
- Security records: your IP address and the time of sign-in attempts, password-reset requests and form submissions, used to block spam and break-in attempts.
- Cookies: see Cookies. We don't use analytics, advertising or tracking tools.
2How we use it
Only to run LamazonLoads:
- Match you with loads, daily routes, Walmart routes and job openings that fit your vehicle and location.
- Review applications, onboard drivers and confirm route assignments.
- Dispatch: search, bid on and book loads for you, and coordinate pickup and delivery.
- Pay you, handle referral payouts and keep the tax records the law requires (for example from your W-9).
- Answer your questions and send the emails described in Emails we send.
- Keep the website and your account secure.
We don't sell your information, we don't “share” it for targeted advertising, and we don't use it for advertising of any kind.
4Emails we send
All our emails come from info@lamazonloads.com, and you can reply to any of them.
- Account emails: if our staff create your account for you, your sign-in details (you choose your own password the first time you sign in); confirming your email address, password reset links, “your password was changed” notices, and a confirmation when your account is deleted or closed.
- Application and onboarding emails: right after you apply, or when our team sends it to you directly, our Dispatch Services email or our Walmart Daily Route welcome email with a link to upload your documents; then the result of our review, a link to sign your agreement, and your Telegram invitation.
- Reminders: if a step is waiting for you (confirming your email, uploading your onboarding documents, fixing something we asked about, signing your agreement, creating your account after our onboarding email, or signing in to an account our staff made for you), up to three short reminders, never more than one a day. They stop as soon as you finish the step. To stop them sooner, tap Stop reminders at the bottom of any reminder. A reminder to sign in includes a new temporary password, and the one before it stops working. We keep a record of the reminders we sent you and whether you stopped them.
- Replies: answers to your chat messages, contact form or partner request.
- Messages from our team: when our team sends you a message in the Inbox on your dashboard, written just to you or sent to a group of members (for example news about routes, programs or our schedule), we email it to you with a link to read and reply. To stop these emails, turn them off in Account settings or tap Turn off message emails at the bottom of one. The messages still show up in your Inbox.
Apart from the messages our team sends to members' Inboxes, we don't send newsletters or marketing emails from the website. If you'd like us to stop emailing you, just reply and tell us; we'll still send emails that are needed to keep your account secure.
5Live chat
When you use the Chat button, your messages go only to LamazonLoads staff. They're stored on our website and are not shared with any other chat service.
- If you're not signed in, we ask for your name and email only so we can reply, including by email if you've left the website.
- To remember your chat on this browser, we set a cookie with a random number. We store only a scrambled copy of it, so it can't be linked to you by anyone else.
- If you close the “Need help?” note, your browser remembers that for a day (it stays on your device).
- If you rate a chat, we keep the stars and your comment with that chat.
7How we protect it
- The whole website uses a secure HTTPS connection.
- Passwords are stored scrambled. Password reset links work once, for one hour.
- Uploaded documents can't be opened from the internet; only you and signed-in staff can see them.
- Only staff accounts can open the admin area.
- Sign-in attempts and forms are limited to stop guessing and spam.
No website is 100% secure. If you think your account has been misused, contact us right away.
8How long we keep it
| Information | How long |
|---|---|
| Account, profile, applications, uploaded documents, payment details and signed agreements | While you have an account. You can delete your whole account yourself any time, or ask us to remove a document. |
| Live chats | Deleted after 180 days without new messages, or when your account is deleted |
| Inbox messages and your replies | While you have an account. They're deleted with your account. |
| Sign-in attempts and spam-protection records | About 1 day |
| Partner requests and contact messages | As long as needed to respond and follow up |
| Payment and tax records (such as W-9s) | As long as tax and business laws require |
9Your choices and rights
- See and update: change your account, profile and documents any time in your dashboard.
- Get a copy: ask us for a copy of the information we have about you.
- Correct: ask us to fix anything that's wrong.
- Delete: delete your account and everything in it yourself under Account settings → Delete my account, or ask us to do it. We may keep records the law requires (such as tax records).
- Stop emails: tap Stop reminders, Unsubscribe or Turn off message emails at the bottom of our emails, or reply to any email and tell us.
Some states (such as California, Virginia and Colorado) give residents specific privacy rights. We honor these requests for everyone, wherever you live, and we'll never treat you differently for using them. Email info@lamazonloads.com and we'll reply within 30 days. We may ask you to confirm it's really you first.
10Children
LamazonLoads is for adults looking for driving and freight work. We don't knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we'll delete it.
11Changes to this policy
We'll update this page when our practices change and show the new date at the top. If a change is important, we'll also let account holders know by email.
12Contact us
Questions or requests about your information:
- info@lamazonloads.com
- (678) 528-1181
- The Chat button on any page
